Shipping policy

Order Processing:

• Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
• An order confirmation email will be sent after successful placement.

Shipping Methods & Delivery Times:

• Standard Shipping: Delivered in 3-5 business days.
• Express Shipping: Delivered in 1-2 business days.
• Delivery timelines begin after order processing.

Shipping Costs:

• Shipping fees are calculated based on product weight, dimensions, and delivery location.
• Orders over £10 qualify for free standard shipping (if applicable).

Delivery Locations:

• We ship to addresses within the United Kingdom.
• International shipping may be available; additional charges and delivery times will apply.
• We do not ship to P.O. Boxes or military addresses.

Order Tracking:

• A tracking number will be emailed once your order is shipped.
• Use the tracking number to monitor delivery progress.

Customs, Duties & Taxes:

• For international orders, any customs duties or taxes are the customer’s responsibility.
• These fees are not included in the shipping cost displayed at checkout.

Lost or Damaged Shipments:

• If an item is lost or damaged during transit, please contact us within 7 days of the delivery date.
• We will investigate the issue and provide a resolution (replacement, refund, or other).

Returns & Refunds:

• Returns must comply with our return policy. Shipping fees are non-refundable unless the return is due to a shipping error or product defect.

Contact Us: For shipping inquiries, email us at hello@nx1.co.uk or call +44 203 475 0310

Google Compliance Key Notes:

1. Shipping rates and delivery times are consistent with those submitted to Google Merchant Center.
2. All required shipping information (methods, costs, and estimated delivery times) is clear and transparent.
3. Regular updates are made to ensure alignment with Google Shopping policies.